Get in Touch

Questions about membership, contributions or welfare support? Reach the SESTWA executive — we're here to help.

We'd love to hear from you

Use the form below or reach out through any of the channels on the left.

Visit us

Suna East Sub-County, Migori County, Kenya

Mon – Fri, walk-ins welcome during office hours.

Email us

General enquiries
info@sestwa.or.ke

Membership & welfare
secretary@sestwa.or.ke

Call or WhatsApp

Secretary
+254 700 000 000

Treasurer
+254 711 111 111

Office hours

Monday – Friday8:00 – 17:00

Saturday9:00 – 13:00

SundayClosed

Public holidaysClosed

Send us a message

We usually respond within one working day. For urgent welfare matters, please call the Secretary directly.

Full name *

Email address *

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Subject *

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Your details are kept private and only used to respond to your enquiry.

Find us on the map

Suna East Sub-County, Migori County, Kenya

FAQ

Frequently asked questions

The quickest answers to the questions we hear most often.

How do I become a SESTWA member?

Click Join Now on the navigation bar, or go straight to the registration page. You'll need your TSC number, National ID, phone and email. The Secretary reviews each application and activates your account — usually within a working day.

How do I contribute to a welfare appeal?

Once you're logged in, open Announcements and pick the appeal you want to contribute to. You'll be asked to confirm your phone number, then an M-Pesa STK Push prompt arrives on your phone. Enter your PIN to complete — the payment is recorded instantly.

Who is eligible for welfare support?

Active members and their declared dependants are eligible. Supported events include bereavement (spouse, child, parent), medical emergencies and other situations announced by the Secretary. See the Constitution for the full list.

My payment failed but I was debited — what should I do?

Don't worry — no money moves until the callback confirms the transaction. If you were debited and the payment isn't showing in My Payments after a few minutes, contact the Secretary with your M-Pesa confirmation SMS and we'll reconcile it.

How do I update my dependants?

Log in and open My Dependants from the sidebar. You can add, edit or remove dependants up to the maximum set by the association. Only declared and verified dependants are eligible for welfare support.

I've forgotten my password — can you reset it?

Use the Forgot password? link on the login page. If you don't receive the reset instructions, contact the Secretary and we'll help you regain access.